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self-assessment_of_the_communicative_behavior_on_public_speaking_of_diverse_professionals_using_two_different_instruments [2014/03/24 15:38] (current)
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 +Mara Behlau (1,2), Ana Celiane Ugolino (1) (Brazil)
 +**Self-assessment of the Communicative Behavior on Public Speaking of Diverse Professionals using Two Different Instruments**
 +1.”Universidade Federal de São Paulo” – UNIFESP, São Paulo, Brazil\\
 +2. “Centro de Estudos da Voz” – CEV, São Paulo, Brazil
 +Objective: To understand how different professionals assess themselves during public speaking – PS, and to identify vocal and speech changes, nervousness and anxiety symptoms in these situations, according to the genre. Methods: 700 active professionals, 456 women and 244 men (mean age of 35 years) characterized according to the vocal demand in five groups: supporters, transmitters, informers, leaders/sellers and performers, were submitted to the Self-Statement during Public Speaking Scale – SSPS and the Self-Assessment Questionnaire of Voice and Speech Skills in Various Communicative Contexts – QCC. Results: The scores of the SSPS were high, reflecting the demand for quality in situations of PS. There were reports of vocal and speech changes during PS according to the situation for: informers (59.7%), transmitters (54.2%), performers (51.9%), leaders/sellers (43.9%) and supporters (41.6%). Vocal tremor was the most prevalent symptom: leaders/sellers (30.2%), supporters (30.1%) and transmitters (29.2%). Variation in the speech quality according to the situation was observed for: transmitters (51%), informers (47.6%) and supporters (36.3%). Increased speech rate was the most common symptom: supporters (46%), informers (39.1%), transmitters (38.5%) and leaders/sellers (26.6%). Situations of nervousness were reported by: supporters (64.4%), performers (51.9%), informers (51.6%) and leaders/sellers (44.6%). Anxiety symptoms during PS were: palpitations for supporters (36.6%), vocal tremor for transmitters (34.4%), vocal tremor and palpitations for informers (33.5%), excessive gestures for performers (31.7%), and hand tremor for leaders/sellers (30.2%). Women showed greater deviation in PS than men and there was less discomfort during PS in a greater age group. Conclusions: The different professionals, evaluate situations of public speaking as challenging, report possible deviations of communication in these moments, in addition to symptoms of nervousness and anxiety.
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